Shipment Information

Where do you deliver?

We deliver across Nigeria. Delivery in remote areas is done on a "best-effort" basis.

How is shipping and delivery done?

We have tied up with premium courier partners for delivery across Nigeria. The heavy & fragile products offered on our site are hand-delivered by us through our own delivery teams. 

Since these material we supply requires heavy lifting by our team of trained manpower, we would need support at the delivery address in terms of access to elevators, staircases etc. For shipments delivered by us, we do not bear any responsibility for failure to deliver at the delivery address due to factors like non-availability of approach paths, restrictions on timing, entry of delivery van/delivery personnel, prohibition of usage of staircase/elevators etc. For these factors, if the delivery is cancelled, then the customer would have to bear re-delivery charges depending on location.

How will you come to know about dispatch and delivery status?

When your goods are ready to be shipped, you would get a SMS & email notification informing you about the estimated delivery time. If you have any special delivery requirements, please mention this at the time of placing an order.  Yankara.com does not make any guarantee in terms of meeting them but we would try best to factor those in planning our delivery.

What is the shipping cost?

Our shipping costs are as below:

Shipping charges are subject to size and weight it may vary as per product category.
We provide free shipping across Lagos for all orders. And Outside Lagos, we charge nominal shipping fees based on the geographic location.

How can I check the delivery status of my order?

When your order is dispatched, you shall receive an email and SMS with the dispatch details.

For deliveries handled by us, you can directly speak to our delivery executive, whose number we would share with you in the SMS.

For deliveries handled through the courier companies, you may go to the links provided in the emails to track the courier status by entering your track/order number.

How long will it take my order to be delivered?

We strive to deliver the products within 1-3 business days in metro cities and within 5 to 7 business days in rest of Nigeria. If for some reason there is a delay, we would intimate the same to you through call/SMS/email.

What should I do if my order does not arrive?

In case your order is not shipped within the above stipulated time, please write to [email protected] within 7 days of non-delivery and we shall be glad to assist you.

What if there is no one at the delivery address when the order arrives?

we would require someone to be present at the time of delivery. This would be intimated to you before dispatch. If no one is present at the time of delivery, then goods would be returned and a re-delivery charge would be imposed or our customer service executive would contact you to fix an alternate delivery schedule.

In cases where the delivery is being handled by our courier partners, the courier will leave a note requesting a call back at a given number, where you should intimate your exact time of availability for delivery.

What if the package is opened or looks to be tampered with upon delivery?

Please do not accept the package and contact us so that we assist you with further instructions. Please refer to our Returns Policy for more details.

NOTE:-

Major of our products come with the standard manufacturer’s warranty.

Certain locations where our courier/shipping partner cannot offer delivery are exempted and will not accept orders from such town/city area.

COD not offered for certain locations if our logistic partner is not offering service in such area